Connect with us

Hi, what are you looking for?

National

NERC: DisCos authorised to disconnect customer’s electricity 12 days after failure to pay

The Nigerian Electricity Regulatory Commission (NERC) has stated that distribution companies (DisCos) have been empowered to disconnect consumers who default in paying their electricity bills for at least 12 days.

Abuja ELectricity Distribution Company (AEDC) Staff working on an electric circuit.
Abuja ELectricity Distribution Company (AEDC) Staff working on an electric circuit.

The Nigerian Electricity Regulatory Commission (NERC) has stated that distribution companies (DisCos) have been empowered to disconnect consumers who default in paying their electricity bills for at least 12 days.

The Commission stated this in its ‘Customer Protection Regulations, 2023’ released over the weekend.

NERC is empowered by the Electric Power Sector Reform (EPSR) Act, 2005 to ensure an efficiently managed electricity supply industry that meets the yearnings of Nigerians for stable, adequate and safe electricity supply.

The Comission stated that a DisCo may disconnect supply to a customer’s premises when the client fails to pay the amount billed by the payment date specified on the bill or violates other terms and conditions agreed upon with the firm.

In meeting the conditions before DisCos can exercise their rights to disconnect customers for failure to pay their bills as and when due, NERC said the payment date must be clearly stated on the bill.

The Commission added that the payment date must be, at least, 10 days after the bill was delivered to the consumer, and DisCos can then disconnect two working days later.

“The payment date must be, at least, 10 days from the date of the delivery of the bill to the customer. Bills may be delivered physically to the customer’s premises or by some other electronic means, including text messages or electronic mail, as agreed with the customer,” the commission said.

“The period between the payment date and date of scheduled disconnection for nonpayment is not less than two working days after the payment date.

“Any bill correcting a previous inaccurate bill shall have a payment date which is at least 10 working days from the date of delivery of the corrected bill to the customer.”

The regulatory body added further that DisCos must verify from its records that payment has not been made by the customer before disconnection.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Like Our Facebook Page

You May Also Like

Business

Ikeja Electric has announced a reduction of electricity tariff for Band A customers that was increased weeks ago.

Business

Adebayo Adelabu, minister of power says another round of the increment in electricity tariff is on the way.

Technology

The Nigerian Electricity Regulatory Commission (NERC) recently launched a mobile application for electricity consumers to report power outage complaints and disruptions across the country.

Business

The Nigerian Electricity Regulatory Commission (NERC) has launched a mobile application for electricity consumers to report power outage complaints and disruptions across the country.

Business

House of Representatives has rejected the plans by Electricity Distribution Companies (DisCos) to increase their energy tariffs.

Business

The Nigerian Electricity Regulatory Commission (NERC) says eleven distribution companies (DisCos) have applied for a review of tariff rates.